Musley literally save my life
Musley literally save my life. My skin is clear and healthy. I have spent thousands at dermatologist for many years. After using musley I feel confident and beautiful

Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Musley literally save my life. My skin is clear and healthy. I have spent thousands at dermatologist for many years. After using musley I feel confident and beautiful
The cream is good but customer service is not of i try to change my i order for my new address but they have not let me do it I miss my cream. I miss my money because they send it to the wrong address. Is the only reason why I stopped to order
I love Musely products they work
My face was getting more and more dark spots. I was reluctant to order Musely, but cleared it with my local dermatologist. After using Musely spot cream, my dark spots got less and less noticeable. I continue to use it as maintenance. I recommended it to few of my friends as well who were pleased with their results. My family always comments on how much better my face looks. I am 71 years old.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
It is definitely a process in patience and being persistent in the treatment. I'm very satisfied with the results and will continue the use of Musely products
The only thing that helped my melasma. Love the product!
Figure out urself what went wrong and I know this game, this review is just a piece of joke but at the end u will go as per ur wishes, u all can’t digest negative review at all n wants all the time good reviews. Anyway I stop buying ur stuff long back and stop sending me about reviews, if u want us to follow ur guidelines for review than u all also should stop sending us about doing review or accept the bad reviews from us , so pick and choose. And u find out which date it went wrong, I have no time to behave like detective and find the date, you have my name Sonam choedon n now find out , and stop sending me annoying messages about survey.
I have not seen much of a difference in my skin I keep hoping my melasma at least lightens and I thing it’s ridiculous that we have to keep paying for the dr . I see all the women skin that has drastically changed and mine has not . I don’t know what I’m doing different then anyone else but I’m going to keep using and keeping fingers crossed that the melasma lightens up at least enough whee I’m confident enough to at least walk around with less makeup
I worked to help “fade” my dark spots but after using Musely for 3 months I took a “break” once I started my routine again, the Musely dark spot did not/has not worked at all.
Best thing I could ever have done for my skin spots and Malasma. I’ve never seen a product work this well.
No change. I’ve spent a lot of money and do it daily. Then they refilled it and I don’t want anymore. Unfortunately I forget to do the check ups so I’m sure I can’t get my money or refund for the unopened on s
It doesn’t work. When you offer the customer free product in exchange of a review, is there any wonder why there are so many good reviews. I’ve been using this for a few months with 0 progress. You get a free 30 day ‘consultation’ but the doctor tells you it will take more than a month to see any progress then you have to pay for consultation. It’s a catch 22.
I've had great results using Musely products and will continue to use them.
My experience with Musely is nothing like I’ve ever tried before it’s amazing I never thought I would see my dark spots on my face clear up I had literally lost Hope that they would ever go away until I tried Musely .Musely is awesome. I’m in it for life. Within 4 to 6 weeks, I have seen a huge difference in the dark spots on my face. They are nearly all gone.
The product works! My Dermatologist is so kind and helpful!
Best product for treating Melasma. I have used other brands with little success. Bar none, Musley beats any other product on the market.❤
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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