Customer service was great
Customer service was great

Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Customer service was great
No one to call for questions. The product didn't work and I did not have any results. The 60 day money back promotion is a jack. There is no 60 day if you miss one day of checking on a silly calendar. They sent me another shipment and I really don't want it. There is not a way to get the money back if they already shipped the product. They will not take a return.
I’ve only been using the Spot Cream for a month & I don’t see a difference 😭 The day cream sunscreen is very greasy so it’s hard to wear with makeup & sometimes it pills up on my face.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
This has been the most phenomenal exercise of beauty cream that I have EVER had! I have battled dark spots and possible melasma for years with NOTHING helping. These two products have been life changing for me. For the first time, I am finding myself going without makeup! Thank you MUSELY for changing my life!
Made a great difference for my underarms, just waiting to see imrpovement on private area
Musely has helped me so much on my face. My dark spot are finally going away I never thought they would go away and it transformed my skin and change my life. Thank you musley
I had very dark melasma/hyperpigmentation all over my face. I first used their peel, then the pill, & then the spot cream with hydroquinone. I have been using it for a little over a month, the spots have lightened in certain areas & disappeared in other areas. I hope within the next few months they will all be gone. I am very pleased with my results. I highly recommend giving this a try.
The follow-up with your doctor is key. It is important to provide your feedback with progress photos in order for the doctor to know if your dosage is working well for you. Musely's customer service is very diligent with their response to any concerns you may have, and as a current patient under Musely for both Melasma and Hair loss issue, that is greatly appreciated. So, basically I give Musely all the stars.
For years, I have had this black spots on my face which got ruied by wrong medical procedures to remove smaller sun spots. after few pregnancy, it got bigger and it never went away with anything. Musely changed my life. Since I met Musely, it has gotten whole a lot lighter and better. I even got a compliemnts that my skin looks younger and wrinkle free. Musely definitely changed my life. I can actually go outside withotu worrying if my face looks bruised even with makeup on.
I don't know how I'm doing or what to do next. Shoulfdn't enurse come with each order? I'm not sure that I have the right prescription. I still have melasma.
Musely got rid of my upper lip melasma. :)
Musley replied and stated I should contact the dermatologist they selected for me. I tried to contact him and they want me to pay for another consultation. Why should I pay for another consultation when the product did not work and they were the ones that told me to contact the dermatologist. They are only concerned about making money and not about the customer. My black/dark spot is still there. The after 4 months of using M+ they switched me to the M+ HQ free and instantly my Melasma came back worse that it was.
Fast delivery
Most of my experience has been positive. The dermatologist is wonderful and always follows up quickly, and the medical questionnaire is very thorough so I felt safe. Currently I’m taking the Bloom pill. I tried some of the other skincare formulas but the base gave me acne, so I had to stop. If they produced them in a non-comedogenic base I would definitely try them again! The pharmacy is unimpressive. Twice now they refilled my prescription and it was just sitting at the pharmacy for two whole weeks, no one bothered to actually ship it out until finally I contacted customer service. As a result, I ran out of medication in between deliveries. I’d recommend to keep watch over your shipment progress and don’t wait to say something if they’re not shipping it out after a couple of days once it’s filled.
The website is not user friendly. they change my prescription and I didn't pay attention at the time of refill. they didn't give me any refun and charged extra 10$ doctor's fee to go back tomy orignal formula.
Absolutely amazing results! I started Musely with, honestly, low expectations. I was blows away that after just one month I already could see noticed improvement in my skin. Now 6 months in I have few lines, way less sunspots, less freckles and a tighter face. I will never stop using this product!
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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