Expérience récurrente de ménage…
Expérience récurrente de ménage intérieur toutes les semaines, et c'est parfait.

O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
O2 Care Services receives a mixed response from its customers, with a notable portion expressing dissatisfaction. Many reviewers highlight the positive attitude and professionalism of certain staff members, noting that some intervenants are friendly and attentive, leading to satisfactory service experiences.
However, a significant number of complaints focus on issues such as high fees for services, inconsistent quality, and frequent changes in personnel, which disrupt continuity and reliability. Customers report instances of poor communication regarding service cancellations and a lack of timely follow-up from the company. While some praise the punctuality and quality of specific interventions, others describe their experiences as disappointing, citing inadequate cleaning and unprofessional behavior from staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,002 | 100% | -2.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 6 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 4.4 | 179 |
| Dec 24 | 3.7 | 23 |
| Jan 25 | 1.6 | 7 |
| Feb 25 | 1.1 | 10 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.4 | 136 |
| May 25 | 4.0 | 54 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Information en cas de modifications sur le planning”
“À fuir absolument”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 3.2 out of 5 (fair) | +5% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: O2 Care Services is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.4).
500 reviews of O2 Care Services. Filter by what matters to you.
Expérience récurrente de ménage intérieur toutes les semaines, et c'est parfait.
Très grande disponibilité pour arranger les plannings, même lorsque cela est compliqué Très bonne communication avec les responsables
Je suis satisfaite de l'Agence O2 de Pont L'Abbé. Je suis clientes depuis 2 ans. Le travail est bien fait avec sourire et bonne humeur. L'agence est très réactive en cas de problème ou de l'indisponibilité de ses employées. Merci, je recommande vivement.
on est parti 2 mois et en rentrant nous avons trouvé la maison en désordre le frigo entrouvert plein de glace du pain moisi dans le placard des serviettes en désordes non pliées soit disant lavées? et le ménage mal fait .alors que notre intervenante vient 2 fois 2 heures par semaine . D'ou une grande désilusion .
Quick answers to the questions people ask most.
O2 Care Services has received numerous reviews, both positive and negative, indicating a mix of customer experiences. While some customers report satisfactory services, others express dissatisfaction with the quality and consistency of the service.
O2 Care Services is not classified as a scam; however, customer feedback reveals concerns about service quality and reliability. Verified reviews indicate a pattern of issues with staffing and communication.
O2 Care Services primarily provides home cleaning and maintenance services. However, customer feedback suggests variability in service quality, with reports of inadequate performance from some staff.
Pricing for O2 Care Services appears to be around 190 € for four hours of cleaning, which some customers find steep considering the quality of service received. Customers have expressed concerns about hidden fees and lack of clarity in pricing.
Customers can reach out to O2 Care Services through their website or by phone for support. However, reviews indicate that responsiveness may vary, with some customers reporting delays in communication.
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La prestation est de bonne qualité et la relation avec l'intervenante est aisée et agréable.
La prestation effectuée par ma femme de ménage est bonne et les relations avec elle sont faciles pour la gestion de nos absences mutuelles. Mais les relations entre elle et O2 semblent tendues depuis quelque temps et je souhaiterais que cela redevienne normal
Toujours très contente du service fourni, prestation toujours assurée.
Malgré les aléas de disponibilité, la réactivité est toujours au RV et l'appréciation très bien prise en compte
J'ai la chance que Mme Horent vienne chaque semaine. C'est une personne toujours à l'heure, une personne efficace qui de surcroît prend les initiatives et ce que j'apprécie aussi c'est le fait que je ne me pose aucune question. J'ai une vraie vraie vraie confiance en elle, tout simplement. Merci beaucoup à vous Mme Horent
Fatiha : c'est une perle
Satisfait des services nous continuons d’apporter toute notre confiance à votre agent chez nous et à l’entreprise O2.
Jennifer est très professionnelle et le travail est très bien fait, je recommande cette intervenante
L'intervenante est de qualité et le dialogue avec O2 facile.
Pendant plus de 8 ans, j’ai fait appel à une entreprise de prestations pour ménage et repassage. Les premières années étaient parfaites puis la personne qui venait chez moi a arrêté et J’ai eu plusieurs personnes dont certaines refusaient de pointer. Elles partaient avant l’heure négligeant le ménage. Aujourd’hui avec O2, je ne rencontre plus ces problèmes. La personne qui vient chez moi est sérieuse, gentille et avenante. Le ménage est fait correctement et si je demande qu’une pièce soit faite à-fonds, c’est fait.
Jessica notre intervenante est efficace, agréable. Je lui donne mes consignes par écrit chaque semaine et nous sommes satisfaits de son travail.
Prestation de ménage globalement de qualité. Gestion du remplacement de l'aide ménagère si nécessaire. Possibilité d'annulation de la prestation 7 jours avant.
O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
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