RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
He was incredibly patient, spoke in a calm and understanding manner, and listened attentively to everything I said. He had a deep understanding of my condition and addressed all my concerns thoroughly. I had been worried that it would be a difficult experience, but it turned out to be reassuring and smooth.
They charged me $70 for a CONSULT. And then told me to try a medication I’m already prescribed from a different doctor. So now I’m out $70 and have nothing to treat my acne. Will not use this company again. *update* I chose YOUR pharmacy, so the pharmacy has nothing to do with it.
Very easy and fast to get approved on a Friday night and first shipment on it's way.
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Incredibly easy and fast process! Everyone was incredibly nice and helpful, and I was able to get the prescription fill out and the item shipped within 24 hours! I’m so grateful, this is made a huge impact on my family.
Great service and so easy to use!!
Awesome and súper fast
Awesome company, my experience with RedBox was great!!
Horrible, expect upcharges they don’t tell you about, then you are stuck with no refund on what you’ve already paid unless you call your bank and report, and get reversed, I also suggest calling the States Attorney Generals office as I am.
The doctors and staff are courteous and kind. I've been struggling with anxiety and insomnia and they gave me my preferred treatment, which was nice. It's affordable and effective. Thank you for your services.
What sets Redboxrx apart from the other telehealth platform is they don't charge a monthly or subscription service fee. I hope that doesn't change. My video visit started on time, Bethany, my provider was great and very easy to talk to. I never felt rushed to end the visit.
So far so good. I requested Azelaic Acid yesterday evening, and this morning my prescription is already on its way to be sent out. The service, and prescription is cheaper than one of its online competitors. So far, I am happy with this service, and will use automatic refills
Getting the Rx approved was super easy but I am a bit worried after reading some of the reviews. But for now the experience was fantastic!
I paid the consultation fee. Met online with a lovely provider and then no script. I think it is a great idea. I really appreciate the provider she was kind an through but to need help. Affordable mental health care does not exist. Give up like I am and don’t give your money to these people. Once again, it is not the medical advisors. It’s the site. The provider/prescriber was wonderful
I was able to purchase what I wanted,
Great, easy consult and fast shipping. My questions were answered thoroughly and quickly by my provider. They don't take good Rx and isn't covered by my insurance, but other than that it's great. Also, if you live in a hot climate like me and get it mail delivered to your address make sure to get it from the mailbox fast so the heat doesn't degrade it any. Retin A is sensitive to heat, humidity, and light. Or order it in the cooler weather. Overall great experience!
Prompt response, can’t wait to receive my prescription & order
Very fast and easy yet thorough. Best healthcare I’ve received in quite a while.
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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