Everything is great
Everything is great. This is the third time using Redbox to get my prescription filled that I need to take every day. The people are very friendly. They listen in they understand.

RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
Everything is great. This is the third time using Redbox to get my prescription filled that I need to take every day. The people are very friendly. They listen in they understand.
My son had an appointment. Provider wrote the script. It was supposed to be mailed out within 24 hours. We have been charged for the appointment and script and never received the medication, just states that there is one but not yet sent 3 days later. They should refund the appointment and script. Have e mailed them but no response. Now we are out $ and still need to get medication.
I paid for online consultation and when I got on the line no one was there. Then they still charged me $20 and no prescriptions. Don’t trust them
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RedBox Rx made it so easy and inexpensive to fill a prescription. A regular pharmacy wanted to charge me 3x the cost. I will definitely use this site again.
Quick and easy. This time I was not charged a fee for consultation - that's what makes me leave a 5 star review.
Simple straightforward and fast…excellent service!
Easy and fast which is helpful in a busy life. Website clear and easy to navigate. Thank you
Quick and easy. Medication prescribed within an hour of submitting assessment.
So quick and easy!! Excellent service especially when my insurance doesn't cover much of anything. The prices are reasonable and it’s so easy. I’m very grateful they exist it’s saving me a lot of time and money.
I went on line to order and said I thought 10mg wasn’t doing the job yet you are sending me 10mg now. Why wasn’t a doctor consulting me before you are sending me 10mg. If this is how you do things I’ll have to go elsewhere
From my online assessment to my treatment and order placement was less than a few hours. Easy peasy!
I am so happy with the experience I had with RedBox. The online appointment was simple and the response was quick! The service is affordable and convenient, I will definitely continue to use RedBox.
I had an appointment on 8/8/24 with a provider who told me my prescription would be refilled for Effexor 150 mg. When my informed delivery still showed nothing coming from the company via USPS, I looked further and found the provider notes stating that she would NOT refill my medication due to “ medication could interact with other medications and make my symptoms worse.” Effexor is the only medication I take, and I have been on this medication for over 3 years! Not to mention that I’ve run out of it at this point, and stopping a SNRI could lead to a myriad of problems including migraines, seizures, and possibly death if not done appropriately! All the patient advocacy agent would do is refund my money for the appointment, but now I’m left without my medication, having to search for someone who can provide me an appointment and a prescription, not to mention the migraine I always have starting since running out of my medicine. I hope that providers with this platform can be more straight forward with those who use this platform in the future. But I certainly don’t recommend RedboxRx at good time.
The absolute convenience of Redbox is all you need to know to make it worth it. Video consultation and then having my prescription mailed straight to my door without ever stepping foot in a Dr's office!
So pleased with this experience. Quick, Efficient, easy to use and guide through. I love it! Thank you so much!
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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