RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
This is probably the best experience I have ever had using a pharmacy in my life. I requested my rx on Saturday morning, it was approved not even an hour later and it shipped out that same day, It was then delivered to my mail box on Tuesday. I opened the box and it is perfect and exactly what I requested. I am very pleased and look forward to continuing to do business with you in the future.
I tried to get my medication from RedBox Rx primarily out of convince. I’ve used the same medication for headache and migraine prevention at the same dose for years now. However, recently life has been incredibly busy to even visit my doctor or pick up a prescription in person. Since I’ve used other online prescription services such as Nurx for several years now and I’ve always been a happy customer, I decided to give RedBox Rx a try. I knew the medication I wanted and the dose because I’ve used it for a long time now and filled out the appropriate health questionnaire. All this is pretty standard with other online prescriptions services I’ve used in the past. I paid the $20 provider fee as well which is all standard in my experience. The issue came when I received a text saying that I needed to send a copy of a recent CMP blood test before getting prescribed my medication and sent to my home. Well, that was $20 in the garbage. I think people use online prescription sites like Nurx and RedBox Rx out of convenience. That’s exactly why I switched to getting my birth control through Nurx for the past 5 years to avoid all the doctor hassle and prescription pick up hassle. They don’t take my insurance, so I pay out of pocket but it’s worth it for the convenience. It just seems to me so absurd and counter productive to have to go to the doctor get a CMP blood test and then have to send a copy over to RedBox Rx if I am precisely using this service to avoid all that hassle in the first place. I’m willing to pay out of pocket for the convenience of not having to go to the doctor and then the pharmacy in person every month for a non controlled medication that I’ve been taking for years now. If I would have known this beforehand, I wouldn’t have paid the $20 fee. I would simply make the time to go my primary care doctor, get the blood work and prescription, and the pick up the prescription at my pharmacy all for free covered with my insurance. But I just want to avoid the hassle. If RedBox Rx would have told me everything I needed to get done before paying the $20 fee and taking the time to fill out the survey I would have avoided all that hassle and gone to my regular doctor in person for free from the start or simply used another online prescription service.
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Easy to use site. The same sleep medication I have been getting wonderful results with since it was first recommended by Redbox months ago. Easier than a doctor's office appointment with almost immediate results and meds are on the way! Cost is very fair and affordable.
I am so incredibly pleased with the experience I had with RedBox! The online appointment was simple and quick, the response was nearly immediate, and the medication that I needed arrived 2 days later! I can’t say enough about this service. It’s affordable and convenient, which is EVERYTHING to me, and I would guess for others too, in this expensive and busy world. I will absolutely use RedBox again in the future!
Fast and easy, very nice nurse practiser !
This site is rip off . You are said to chose medicine if you want a medication you will chose it go to checkout then will be asked to pay for provider not mentioning its non refundable if you dont get medicine you need the provider will give you medicine of her or his choice they should mention on their site its doctors consultation site not misleading that you can buy the medicine already your doctor had prescribed you but you hav to take their provider prescription not your own dr prescription and then you will not be refunded that 39 dollars . They present it as pharmacy not as doctors clinic i could hav gon and i did go to my personal physician only wanted to purchase medicine online otherwise there are better sites offering virtual visits with qualified doctors and here you dont know whom are you consulting with thats rip off and rediculus
Simple and quick access to get a necessary Rx :) Already shipped within 10 hours.
I’ve used them twice in the past year, and I have not encounter any problems. The website says they can take 24hrs to reply, or 48hrs to give shipping information, but in my experience it has always been super fast, reply within an hour or less, and tracking information within 8-10hrs. I travel a lot for work so it is hard sometimes to get a doctor’s visit, but thanks to Redbox Rx, I can get taken care of, and heal promptly. Medicine arrives fast.
They made service quick and easy to use. The health information that you complete wasn’t horrible and they did request recent lab work. I completed the information Monday and received my migraine medication on Thurs!
God Send! In some scenarios medical professionals are awesome. However, there are those bad apples that know what you need, yet they purposely don't give it to you. So you're left alone, in a pickle, and scared. In today's world, it's easy to happen. I am happy I found, RedBox RX. I had a need met. People want to be heard. They hear. Thank you.
I cannot believe how efficient this system proved to be. I have eczema and have struggled my entire life with skin issues. Sadly, my insurance makes it difficult to get a simple tube of hydrocortisone cream. I have to go in and see my physician and that usually takes a week at least to be seen. A week doesn’t sound like a long time to wait, But it can feel like eternity when you have eczema on your face and neck or hands and arms, and everyone sees it and stares at it And you feel uncomfortable and your own skin. Please RedBox, keep up the great work! And everyone else, Support this company and let’s keep them in business!
You may pay more as opposed to using insurance, but all the red tape is gone with RedBox. I've been on a lot of different meds through the years and have figured out what works best. So when I saw they offered it here, I decided I could live with the higher price. You can get an appointment any time most days, even same day within the hour sometimes. Doctors/ nurses are professional and respectful and very to the point. I get in, get out, get my meds, all from home. I've always been an anxious person when it comes to doctors, so this service is a godsend.
I placed an order and in less than 24 hours I had over $500 in fraudulent charges on my credit card.
Initially, my visit was left in limbo. It wasn’t denied or approved. When I called customer service I got no answers or apologies, was transferred to pharmacy and then hung up on. Called back and was told I needed to have a video consultation. I spoke with a very kind nurse practitioner who took the time to ask lots of great questions regarding timing of my issues and other things that could be contributing. She explained the side effects and things I need to look out for and made good recommendations regarding future care. I’m not a bit surprised that this NP was such a professional. Every one I meet is always amazing!
RedBox Rx was such a great experience! I was able to write messages about my symptoms and receive treatment ASAP! That is so helpful to someone like me that travels almost every week for work. I am so relieved to know that I can get trusted treatment wherever I am. Thank you RedBox RX!
such a helpful service. super convenient and much easier than seeing a physical provider. Pricing isnt the cheapest out there but its easy to get treatment and not expensive.
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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