Fast and convenient
Fast and convenient. So pleased with this service.

RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
Usually good but this time not so good. They were supposed to ship my order out yesterday but it still hasn’t gone out. To top it off, the provider told me I could switch the method of receiving the meds after we got off the call, but that was not true. No way to overnight the meds or get it in person. I use the meds for both high bp and adhd so let’s hope I don’t get a heart attack from rebound hypertension while I’m waiting who knows how long for these meds.
I’ve used Red Box for two different scripts. I was very impressed with how quickly my scripts were filled. Based on my positive experiences, I would recommend!
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Redbox Rx discriminates against certain patients for no rational reason per company policy. My doctors actually told me that restarting non-stimulant ADHD medicine would be beneficial to me. Without performing any evaluation on me, the Redbox doctor immediately denied me as soon as the visit started because she said that she is unable to prescribe the medicine to patients with comorbid PTSD per company policy. Yes, ANYONE with comorbid PTSD or certain other mental conditions cannot receive ADHD medicine from Redbox. To be clear, I was receiving ADHD treatment both PRIOR to my trauma and immediately after my trauma. I was taking the exact same medicine, atomoxextime, for ADHD while simultaneously being treated for PTSD. The only reason I stopped is because after I graduated, I no longer had access to more affordable rates at the student pharmacy and could not juggle the appointments with work. The medicine is entirely unaffordable at regular pharmacies at $120-$150 per month. Compared to Redbox’s price of $25 per month. I cannot take stimulants, which means non-stimulants are my only option. Now I will likely be unable to receive treatment for ADHD. EDIT IN RESPONSE TO REDBOX: Yes, it absolutely is discrimination when you have a blanket policy that you never prescribe your medicine to certain patients, in spite of the fact that this medicine can be prescribed safely to MOST patients with my comorbid disorder and the other disorders the company discriminates against. My actual doctors feel that this is the appropriate treatment for me. The company created a paranoid, discriminatory policy against ALL people with comorbid disorders to avoid conjecture, miniscule risk that you could be that .0001% person where something could go wrong. Which, we have already established that no risk applied in my case, and actually, in most cases of PTSD, as well as some other comorbid disorders listed. There is actually no research evidence whatsoever that people with comorbid ADHD/PTSD cannot use atomoxetine. This is not a matter of “safety” when not backed by any medical evidence that atomexetine is harmful to those with comorbid conditions. Redbox can try to hide behind a fake, unsubstantiated, paranoid “safety” excuse all it wants, but the Redbox provider blatantly told me that I was denied per company policy that the company does not give this medicine to anyone with a comorbid condition.
I'm had a followup question regarding my RX and instead of answering it I was just told to log into my account to see the visit notes. Ya, I already did that, and still had another question. Not impressed with the post support. Their are many options to fill online RX, I suggest you search for another option.
I ordered my prescription 2 weeks ago and it still hasn’t come. I didn't heard from RedBox via email when I contacted them about it. To top it off, I can’t get a refund for the prescription I never got. Wouldn’t recommend Redbox rx to my worse enemy.
This was so simple u could’ve done it 2 weeks ago. I’ve been scratching the heck out of my back from a reaction to metal on my bra. Prescription was taken care of within 20 mins. I’m very appreciative of this hassle free service.
It was very simple and fast. Highly recommend!
You guys are incredible and very fast and efficient. I thank you for your help !
Easy to apply ,and get my prescription!! Love the convenience of being at home and able to take care of getting my prescription. Thank you.
I’ve had a bad year, losing a job then health insurance. I have insomnia because of my losses I went without my medication for sleep, this caused me to lose a high paying job loss due to sleep deprivation for weeks! I got lucky to find this! The MD told me more in 5 minutes than my therapist did in 3 years! Thank you! I you may have saved my life!
The process was so easy!
My consultant is always quick and simply. I am able to get all my prescription and refill. I have insurance but it is much more simple of me to use Rebox Rx than going to see my in office doctor.
The process seemed easy enough to get a simple prescription for sea sickness. They charged me immediately and I assumed all was in the works. But two weeks went by and I realized I hadn’t received the prescription. Turns out, they seem to have forgotten all about it. I reached out to customer service and they fixed the issue but nonetheless one star.
I have been using Retin A for more than a year now. I find that RedboxRX is a fast and efficient way to obtain the Retin A. It always arrives on time via USPS.
Horrible, didn’t prescribe the right medication for shingles and I had to start treatment late.
Despite receiving a text that my order had been received, I never received it. I texted to the number proved for assistance. Instead of assistance I received another text telling me to call or email. I called and sat on hold for 15min. This was the most frustrating process. I will not be a return customer.
I would like to stop my refills from going through as my skin is too sensitive for this. I can’t use the RX cream.
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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