Name: RedBox Rx Customer Reviews
Creator: CrowdTrust

CrowdTrust overview953 customer reviews

Customer

1 review

Jul 27, 2024

I was notified that my order was…

I was notified that my order was delivered and what time it was delivered. When I returned home, there was no box and I looked at my ring camera footage and it showed that no one had delivered anything at that time or even near that time. I called customer support and was told that they would not issue a refund or a new product until they filed an inquiry with USPS, which could take up to a month. A MONTH. I asked to speak to a supervisor or a manager who was empowered to issue a refund or replacement and not only did the Customer Service rep refuse to do that but she would not give me the name of the supervisor or manager so I could email or follow up myself. Bad customer service you guys! Send me a replacement and deal with usps on your own (instead of saying that you can’t trust my report or telling me I needed A POLICE REPORT lol). Or require a signature when you deliver so you have proof of delivery. I’m never ordering from you again. And I’ll def tell everyone I know. ETA to the company’s reply below: NO the customer service rep did NOT reach out to me depite my repeated calls and emails. I have had no responses and no progress has been made. I would have opted for Fed Ex if I’d been given that option. Please REDBOX RX, refund my money. I don’t think you’re doing anything to resolve this. Black market lash serum isn’t a big problem on the mean streets of LA! ETA 2 I don’t care what they say below, no one has reached out to me. NO ONE. And because I only have the FIRST name “Mary” to contact, I cannot reach out to my case manager myself (“I’m sorry ma’am, we have many Marys.”) What if, instead of communicating with me HERE, you just went ahead and resolved the issue? Or emailed me? Or sent me a message on your portal? Or called me? OR ANYTHING HELPFUL TO ME, THE CLIENT, AS OPPOSED TO DOING DAMAGE CONTROL HERE?

Report

Month	Average	Reviews
Aug 24	4.3	68
Sep 24	4.3	62
Oct 24	4.4	65
Nov 24	4.1	37
Dec 24	4.7	34
Jan 25	4.1	46
Feb 25	3.5	15
Mar 25	3.7	18
Apr 25	3.4	25
May 25	4.1	18
Jun 25	3.4	23
Jul 25	3.5	18

Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
RedBox RxThis company	4.0 out of 5 (good)	100 out of 100	4.1 out of 5 (good)	3.4 out of 5 (fair)	3.6 out of 5 (good)	−16%	953
Amicafarmacia	1.1 out of 5 (poor)	100 out of 100	—	—	—	—	100
Dr. Max	1.8 out of 5 (poor)	100 out of 100	—	—	—	—	100
Webapoteket	4.8 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	100
Rula	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	2.6 out of 5 (poor)	4.6 out of 5 (good)	—	1,000

RedBox Rx reviews & trust report

RedBox Rx has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 381 positive reviews

Top complaintsof 109 negative reviews

How it compares

Reviews

Customer reviews (953)

The response time was quick

Easy communication with Doctor…

My experience with Dr. Salmon

First time trying Redbox RX

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The CrowdTrust Experience⭐

I had a fantastic experience using RedBoxrx

Service

Awesome experience

On renewal, the wrong drug was offered.

Fast, easy, quick!

It was a grea Redbox experience

This med arrived quickly

The fact that you require me to take…

The best i’ve tried!

hidden charges

So great

Order and delivery process is fast but...

Extremely helpful especially if you don’t want to visit your Dr

Second time ordering from RedBox RX

I was notified that my order was…

Second time using RedBox

About RedBox Rx

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