I feel that this was very easy to get…
I feel that this was very easy to get through and fast as far as results are concerned. I would definitely recommend to friends and family.

RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
I feel that this was very easy to get through and fast as far as results are concerned. I would definitely recommend to friends and family.
Ease of ordering and quickness of getting the prescription filled all without talking to a doctor. They were quick with questions regarding my care and respondr time was great!
I had my consultation to try a different product and it worked well. When I went to reorder, it said that I had to pay $20 for another consultation, even after I answered all the questions. I do want to reorder but do not feel the $20 consultation fee is warranted. The cost of the products are high enough.
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This was an easy conversation to have. No problem with the process. Can't wait to receive my product. Medicine is affordable. Glad to have experienced this process, and purchase.
The Doctor was very caring and understanding to my needs. He gave me several suggestions to help with my care. I have been receiving care and medication for about 3 years. The delivery is flawless, and arrives either the day before or the day I needed the new medication. Do not stop doing what your doing. Charlie B
Nobody can trust a psychiatric service that breaks its promises and sends a different medicine than what the patient and the nurse agreed upon in the consultation. The days of forced lobotomy have ended, fortunately, and now patients have the full rights to what they want to put in their bodies. Contacting customer service is a waste of time as they would send you generic replies stating the obvious, gaslighting the main issue. Susan from customer service didn’t even give me an empty sorry for receiving the wrong medication. She called my issue "reconsidering your medicine" and tried to teach me how to start a follow-up visit (of course, more money for them) to get my medicine "reconsidered." When I tried to tell her that my medicine was already considered and I didn’t want to change the medicine but I just wish to receive the right one we agreed on; she deliberately tried to divert the issue by explaining how their website works in an attempt to provoke a psychiatric patient. How professional! Another unethical service out there for your money, which is very sad because, in this critical time of a nationwide mental health crisis, Susan and Redboxrx didn’t understand the importance of their job on others’ lives and society in general.
It was easy to navigate through! Very glad to find a doctor who understands itching cause by scabies1
Super fast service, affordable, and it’s really amazing to be able to get quick access to medications like this when it can take months to get in with a doctor. Really appreciate what RedBox Rx is doing!
Awesome, fast service. Could not be happier. Thank you
Was panicked that I couldn't get motion sickness patches in time for a cruise at a reasonable price and RedBox Rx came through! My copay for a this medication on my insurance was over $400 because I haven't reached my deductible, crazy! I was able to get Rx for a fraction of the cost and just in time. Thank you RedBox!
Quick and easy, they kept me informed about shipping, and it arrived pretty fast and just as expected.
It is a bit of a bait and switch - They prescribed me lower than a normal initial dosage, all so you have to keep coming back and spending more on the Dr. consult fees. Then, when my dosage was increased, they didn't take the lower dosage out of the system and charged me for two prescriptions. They won't just give me the 90 day scripts because, again, they want more consult fees, and monthly scripts will cost more than the 90 days. If I'm going to have a Dr. not care about me at all, I'll do it at a place that isn't constantly finding ways to charge more. The Dr's were always late for the consults. Editing to add a response to Redbox Rx's comments below: Of course, I shared my medical history and what I have taken previously. Of course, I requested a therapeutic dosage to start. (Yet, I was provided half of what the therapeutic dosage would be for the first month, having wasted my time) Of course, I requested a 90-day prescription. (Yet your Dr would only prescribe one month with another refill, claiming I need to have another visit in a month) However, your Drs and your company care more about making money in consult fees and extra script costs than helping your customers/patients resolve their issues faster. I see you are a company that makes excuses and tries to make your customers look at fault. Do better, and you won't have so many poor reviews.
The first time I went to Redbox everythign was fine. However, the second time it was NOT. I was told that I needed therapy because I wanted to change the medication that wasn't working all the great for me I was also told I needed a sleep study and nothing was filled or anything until I complained. I should have to complain to get results. I just don't understand what this world has come too nobody cares or wants to go the extra mile anymore.
I switched to Redbox RX from Nurx and it is night and day difference! Nurx has AWFUL customer service and it’s impossible to get hold of anyone, but so far my experience with Redbox RX is the opposite. I had an initial issue with my prescription and one call fixed it immediately - I wasn’t on hold long AND actually spoke to a real person who handled everything. Getting my prescription was simple and everything arrived quickly. I’m annoyed that I wasted a year with Nurx and their awful service when Redbox RX was here all along! I will update my review as my experience with Redbox continues but right now I am so pleased and it’s hard to describe how much better a customer experience this is to my previous company.
I ordered Retin-A with Redbox RX and paid the consult fee and they sent half the concentration of the product that I was expecting. It was truly a wast of money.
I can't comment on the effectiveness of the nature of the medication that I got prescribed but I can say when I did place my prescription order within 2 hours I already had it approved which is very fast I only didn't give it five stars cuz I haven't got my medication yet but really great service so far
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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