Tesla receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor customer service and unreliable service centers. Customers frequently report long wait times and unresponsive staff, particularly in locations like Birmingham and Toulouse, leading to a sense of neglect and dissatisfaction.
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While some consumers appreciate the quality and performance of Tesla vehicles, such as the Model Y and Model 3, these positives are overshadowed by the widespread complaints about service issues. Instances of misleading test drive promises and inadequate support during repairs further contribute to the negative sentiment. Although a few reviewers share positive experiences with specific products like the Powerwall, the overall consensus highlights significant dissatisfaction with Tesla's service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.9
1,000
100%
+0.4
● Low
1.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.7▲ 0.4
12-month avg
1.6
All-time
1.9
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.4
42
Sep 24
1.9
33
Oct 24
1.6
29
Nov 24
1.9
49
Dec 24
1.7
36
Jan 25
1.9
41
Feb 25
1.6
38
Mar 25
1.1
46
Apr 25
1.3
28
May 25
2.0
30
Jun 25
1.5
32
Jul 25
1.8
14
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 70 positive reviews
Customer service40%
28 mentions
Website & app9%
6 mentions
Easy to use4%
3 mentions
Selection3%
2 mentions
“Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden”
On “Customer service” · Jul 15, 2025
Top complaintsof 425 negative reviews
Customer service45%
190 mentions
Charges6%
27 mentions
Payment issues4%
19 mentions
Delivery4%
19 mentions
“Tesla has the worst customer service on earth”
On “Customer service” · Jul 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Malheureusement, je confirme. J'adore le principe de la voiture électrique et les exploits techniques de Tesla.
Mais voilà...
Propriétaire d'une modèle 3 depuis décembre 2021, la marque est à l'image de son propriétaire...
Les clients ne sont rien de plus que des portes monnaies, prise en charge laborieuse, suivi approximatif, difficile de pouvoir discuter avec quelqu'un....
Bref, je suis plus que déçu. Difficile de vivre la marque dans ces conditions...je vous conseille de voir ailleurs., c'est possible désormais.
Macchina fantastica, assistenza pessima, se sei in sicilia non comprarla
Model 3 highland trazione posteriore comprata il 02/11/2023 fino a 1 settimana fà ho avuto 0 problemi e l'assistenza è eccezionale quando si tratta di risolvere problemi a distanza(premesso sono residente in sicilia e ho comprato l'auto a caserta"centro tesla più vicino") e quando l'ho comprata mi era stato garantito verbalmente che per eventuali problemi non risolvibili a distanza, sarebbe stato messo a disposizione un tecnico in zona catania. Il 01/10/24 segnalo che il mezzo non si connette più in maniera autonoma tramite Premium Connectivity, inizialmente mi rispondono che va tutto bene e di riprovare tra qualche giorno, ma il problema persiste e quindi apro una nuova segnalazione e questa volta mi viene detto di andare in assistenza a caserta, segnalo che sono residente in sicilia e quanto mi era stato detto al momento della vendità, e mi viene risposto che non possono mandare un officina mobile in sicilia e che in pratica se voglio risolvere devo fare 400km a spese mie, è una vergogna per il valore dell'auto e del marchio, se avessi saputo prima che l'assistenza era di questo livello non avrei mai comprato l'auto(che specifico apparte questo non mi ha dato nessun problema ed è fantastica da guidare) perchè è un motivo fondamentale per me e che avrebbe cambiato la mia idea di acquisto, il sapere o meno che per ogni problema devo andare a napoli.
What electric vehicle models does Tesla currently offer?
Tesla currently offers the Model 3 sedan, Model Y SUV, Model S luxury sedan, and Model X SUV. The company also produces the Cybertruck pickup and Semi commercial vehicle.
How long does it take to charge a Tesla?
Charging time varies by method: Superchargers can add 200+ miles in 15 minutes, while home charging with a Wall Connector typically takes 6-12 hours for a full charge. Level 1 charging with a standard outlet takes 24-48 hours.
What is Tesla's warranty coverage?
Tesla provides a 4-year/50,000-mile basic warranty and an 8-year battery and drive unit warranty with varying mileage limits by model. The warranty covers manufacturing defects and certain component failures.
Can I schedule a test drive online?
Yes, you can schedule a test drive through Tesla's website or mobile app. Simply select your preferred location, date, and time, and a Tesla representative will confirm your appointment.
All 10 questions →Show fewer questions
What are Tesla Service Center hours?
Most Tesla Service Centers operate Monday through Saturday from 8:00 AM to 6:00 PM, with some locations offering extended hours. Hours may vary by location, so check your local service center's specific schedule online.
How do I contact Tesla customer support?
You can contact Tesla through the mobile app, by calling 1-877-79-TESLA (83752), or by visiting a Tesla store or service center. The mobile app offers 24/7 support for many common issues and questions.
What is Tesla's return policy for vehicle purchases?
Tesla offers a 7-day return policy from delivery date, allowing you to return your vehicle for a full refund minus a $1,000 fee and any usage charges. The vehicle must be in the same condition as delivered with under 1,000 miles added.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lors de la livraison du véhicule et les mois qui ont suivi, un certain nombre de défauts sur le véhicule étaient présents ou sont apparus. Tous les défauts ont été résolus mais les échanges sont compliqué avec l'application et la mise en relation presque impossible avec un interlocuteur. Au vu de tous cela, en compensation du temps passé et des déplacements effectués,( 3 passages en concession et 3ou 4 interventions à domicile), nous avons demandés au responsable, (qu il également très difficile d'avoir en ligne) 2 softshell et un filtre) et la réponse est non en s'appuyant sur l'idée que notre temps n à pas de valeur
I bought a Tesla and when I had problems I tried to solve them by calling Tesla CS. Two people there ended my call, one was completely rude and I had to argue with them to help me with my problems. This is not what I expected from TESLA. They should fire most of their employees in Dublin or cut their salaries because they are completely useless and not easy to get help from. I hope Elon gets informed how bad his customers are giving their reviews.
Propriétaire d’une tesla x, le service technique m’a déjà changé par deux fois les bras de les essuies glaces qui s’embrassent et deviennent inutilisables!
Malheureusement j’ai du vider tout le stock?! Depuis Mai je suis en attente de cet organe de sécurité! J’attendais un rdv en octobre qui a déjà été repoussé deux fois et ce jour 3 eme fois qu’on me décale le rdv par manque de stock!
Imaginez dans le nord sans essuie glace? C’est comme rouler en tesla san batterie! Quelle blague! Quelle honte! C’est tout simplement scandaleux en attendant je rembourse mon crédit sans pouvoir utiliser le véhicule au quotidien!
Precis signat mig för en tesla! Så här långt har kundservicen varit ALLT annat än bra! De påstår 0,21% effektiv ränta…stämmer inte riktigt. De är totalt omöjliga att få tag i och till och med deras partner och kreditgivare är omöjlig att få tag i. Väldigt osäker och dålig ”onboarding” process. Så, inget emot bilen, mer kundmottagare och service!
Frustrating experience dealing with Tesla product support
My Tesla wall connector has developed a fault and would not charge my Tesla car anymore. I thought it would be straight forward matter as the product was still under warranty. I went on to the Tesla app and followed the instruction to try to get the matter resolved. It was tedious but I was OK to go along. Little did I know that I was about to embark on a nightmare journey. There was little support, rather I was asked to provide all kind of checking results. There was a lot of back and forth by emails without knowing if there was a real person at the other end. They asked for all the minor details even down to the complete wiring scheme of the wall connector. I am not an electrician and the connector was installed by a Tesla recommended company. I suggested Tesla to send someone out to inspect the connector themselves in order to confirm that the devise was truly faulty. There was no reply, no response, complete radio silence. This matter is still unresolved and I still can't use the wall connector. It is quite an eye opener about how Tesla treats its customers.
Guido da 5 mesi una model 3 ,dopo una serie di premium tedesche e devo dire:quanto mai non l'ho presa prima!!!!Guida super comoda ma anche grintosa,insonorizzazione eccellente e qualità dell'auto molto buona.IL servizio clienti telefonico molto tempestivo ed esaustivo.Per non parlare di tta la tecnologia e facilities che su una tedesca costerebbero decine di migliaia di euro!!Contentissimo
I recently spoke with Tesla representative 'Ingrid' regarding an update on my order, and I couldn't be more pleased with the experience. Ingrid was incredibly professional, providing detailed and thorough information that addressed all my questions. Her friendly demeanor made the conversation enjoyable, and I truly felt valued as a customer.
Thanks to Ingrid, my experience with Tesla has been enhanced significantly. I appreciate her help and dedication!
Première expérience avec Tesla Chambourcy et la Tesla d'un ami. Les techniciens ont laissé sortir la voiture alors que les plaquettes de freins étaient HS (c'est un point de contrôle obligatoire) et le garage est sensé bloqué la voiture si les plaquettes sont KO!
Résultat 1000 kms plus tard, disques de freins bousillés sur l'autoroute entre Paris et Bordeaux !
Seconde expérience avec ma Tesla perso à Bailly ( pour changement du Fusible HT), rendez-vous repoussé trois fois !! Arrivé chez moi après réparation, grosse panique voiture bloquée (avec pleins d'erreur GXX) au fond d'un box au fond d'un parking souterrain avec la prise 220v bloquée !!
Obligé de mandaté un dépanneur pour transporter ma voiture. La cause de la panne, batterie 12v KO !
Pourquoi ne pas faire un test minimum lorsque la voiture était dans le centre technique !
Min reparation blev annulleret uden jeg fik information. Tesla er ude af stand til at afhjælpe problemer indenfor den måned man har til at nå at få godkendt en fejl fra syn. Det er ydermere ekstremt svært at komme i kontakt med rigtige mennesker. Det er et digitalt mareridt.
Leider ungenügender Service - enttäuschende Erfahrung bei Tesla Dortmund!
Meine Erfahrungen mit Tesla Dortmund waren in letzter Zeit fast durchweg negativ und ich kann den Standort absolut nicht empfehlen. Der Service ist mangelhaft, angefangen bei der Kommunikation bis hin zur Problembehebung.
Es wurden wiederholt Absprachen nicht eingehalten - sei es zu Terminen oder zugesicherten Rückrufen. Trotz mehrmaliger Nachfrage und Geduld wurde ich selten bis gar nicht zurückgerufen, was die gesamte Situation nur noch frustrierender machte. Die Kommunikation ist generell äußerst unzuverlässig und lässt stark zu wünschen übrig.
Besonders enttäuschend ist, dass mein Fahrzeug mittlerweile zum zweiten Mal wegen desselben Fehlers in die Werkstatt muss: Das Laden wird ständig abgebrochen. Beim ersten Mal wurde mir gesagt, dass der Wagen 1 bis 2 Tage dort bleiben würde, am Ende war er jedoch ganze 2 Wochen in der Werkstatt. Trotz dieser langen Zeit ist der Fehler nicht behoben worden, und nun muss ich mich erneut mit dem gleichen Problem herumschlagen.
Anstatt das Problem ernsthaft anzugehen, wurde die Verantwortung ständig intern hin- und hergeschoben. Keiner schien sich wirklich verantwortlich zu fühlen, was dazu führte, dass die Reparatur unnötig in die Länge gezogen wurde und am Ende nicht einmal erfolgreich war.
Zusammengefasst ist der Service bei Tesla Dortmund weit unter den Erwartungen, die man an eine Marke wie Tesla hat. Professionalität, Kundenorientierung und Transparenz fehlen hier komplett. Sehr enttäuschend und absolut nicht empfehlenswert.
Zusätzlich wurde mehrmals versucht, die Schuld auf Tesla Berlin zu schieben, angeblich aufgrund schlechter Kommunikation. Das ist meiner Meinung nach keine akzeptable Ausrede für den mangelhaften Service vor Ort.
J’ai acheté une tesla y, entre temps une vitre est cassée ça fait maintenant un mois que j’attend la pièce est toujours rien.
Franchement des le changement de la vitre je la liquide sans aucune hésitation.
Faites attention.
Lorsque vous commandez un véhicule chez Tesla, vous devez immédiatement verser un acompte de 250€ pour acter la réservation. Normal.
Lorsque vous annulez votre commande dès le lendemain, pour avoir changé d’avis, vous attendez le remboursement immédiat de vos 250€. Normal.
Sauf que Tesla ne rembourse pas.
Cela fait 36 jours que j’ai annulé ma commande et aucun remboursement ne m’a été affecté. Mes nombreuses relances à l’attachée commerciale ont été vaines et sa garantie “qu’une demande de remboursement a bien été faite” est restée sans effet.
Alors attention. Chez Tesla, si vous changez d’avis, vous saurez ce qu’il vous en coûte.
Keinerlei Rückmeldung/Fehlerkorrektur seitens des gn "Service" von Telsa
Nach einem Servicetermin am 01.07.2024 wurde mir von Tesla eine falsche Rechung ausgestellt (auf mich privat statt auf die Firma). Trotz mehrfacher SMS an den sgn. "Service" von Tesla und trotz mehrfacher Anrufe beim sgn. "Service" von Tesla - bei dem mir zudem jedes Mal der jeweilige Mitarbeiter versichert hat, dass man sich nun abschließend um die Rechungsumschreibung kümmern werde - ist bis heute (19.09.2024) keine Rechnungsumschreibung oder irgendeine Rückmeldung seitens Teslas sgn. "Service" erfolgt. Eine Schande! Tesla scheint die Serivcewüste Deutschland anführen zu wollen.
Shocking customer experience, you can't get to speak to anyone, I was trying to buy three cars and it was so difficult. I have been in the motor business for 40 years and this was the worst experience I have ever had. I hope this is not the future. I won't be buying or recommending Tesla....just shocking
Misleading Sales Practices and Poor Customer Support
I went to Tesla with the intention of purchasing a Model 3, only to discover later that I had been signed into a lease agreement instead. Despite repeatedly expressing that I wanted to buy the car, Tesla misled me, never clarifying the lease. Worse yet, they refused to let me convert the lease to a purchase after I realized the mistake. I was forced to return the car and go through the entire process again, losing non-refundable deposits and incurring unnecessary fees.
To make matters worse, I had made it clear I needed the car for ride-sharing, only to learn later that Tesla’s leased vehicles cannot be used for this purpose. I contacted Tesla several times to resolve the issue, but they offered no solution, leaving me frustrated and out of pocket.
If you're considering Tesla, beware of their misleading sales practices and lack of transparency. They seem more interested in pushing deals through than actually ensuring customer satisfaction.
I recently had a frustrating experience with Tesla service. After booking a back glass replacement a month in advance, I traveled two hours and booked a hotel, only to be told at 6 pm the night before that my car couldn’t be serviced the next morning. I was advised to reschedule in two weeks closer to my house, with no guarantee it wouldn’t happen again.
While the staff was polite, there was no flexibility on a resolution beyond, “there’s nothing we can do” and “we didn’t make you book the hotel,” which is true. But the lack of alternatives—especially after spending significant money on prior services—was disappointing. For a company like Tesla, I expected more reliability and consideration for customer investment.
I would love for Tesla to handle this service and all future services, but currently considering other options. I’m used to traditional dealership service from Toyota, but not sure if I want to continue paying what seems to be the traditional dealership premium while receiving less-than-dealership quality service.
Yes, Tesla offers financing through Tesla Financing with competitive rates and terms up to 72 months. You can also secure third-party financing or pay cash, and leasing options are available for most models.
How do I find Tesla Supercharger stations?
Use the Tesla mobile app or your vehicle's navigation system to locate nearby Supercharger stations. The system shows real-time availability, charging speeds, and can route you to stations along your planned trip.
What maintenance does a Tesla require?
Tesla vehicles require minimal maintenance compared to gas cars - mainly tire rotation, cabin air filter replacement, and brake fluid checks. The mobile app will notify you when service is recommended, typically every 12,500 miles or annually.
