The quality of the material is top…
The quality of the material is top notch and the customer service fast and friendly! I would buy more products from Ultra mats in the future!

Ultra Car Mats is a retailer specializing in custom-fitted car mats and seat covers designed to enhance both the comfort and style of vehicles. The company utilizes advanced 3D scanning technology to ensure that each car floor mat is tailored to provide the best possible fit for a variety of car models. Their product range includes not only car mats but also seat covers and trunk mats, all crafted from premium leather and high-quality materials. Targeted towards car owners seeking to upgrade their vehicle's interior, Ultra Car Mats offers a selection of options in different colors and styles. The company is committed to customer satisfaction, providing free worldwide shipping and easy replacements for any order issues. With a focus on quality and fit, Ultra Car Mats aims to meet the needs of consumers looking for durable and stylish automotive accessories.
Ultra Car Mats receives mixed feedback from customers, with a notable divide in experiences. Many reviewers appreciate the quality and aesthetic appeal of the mats and seat covers, highlighting their ability to enhance vehicle interiors and fit snugly.
Positive comments often mention excellent customer service, with quick refunds for incompatible products. However, a significant number of consumers express dissatisfaction, citing issues with product fit, quality, and delivery delays. Complaints include receiving incorrect orders, poorly fitting seat covers, and a lack of effective customer support. Overall, while some customers are pleased with their purchases, the prevalence of negative experiences regarding product quality and service leads to a generally unfavorable sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 335 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 28 |
| Sep 24 | 2.5 | 12 |
| Oct 24 | 2.2 | 13 |
| Nov 24 | 2.2 | 12 |
| Dec 24 | 1.5 | 24 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.1 | 19 |
| Mar 25 | 2.8 | 13 |
| Apr 25 | 4.3 | 44 |
| May 25 | 4.0 | 39 |
| Jun 25 | 4.2 | 27 |
| Jul 25 | 3.2 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Great customer service”
“Its been over a week now and I have still not received any return details or refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +82% | 335 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Ultra Car Mats is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.9).
335 reviews of Ultra Car Mats. Filter by what matters to you.
The quality of the material is top notch and the customer service fast and friendly! I would buy more products from Ultra mats in the future!
The product arrived but it did not fit my car, I checked and rechecked my order to make sure it wasn't my fault and it isn't. I was going to just accept that they didn't fit but I also did not like the color so I requested to simply replace/exchange the color but after 2 emails they haven't responded in a week. Their return and exchange policy clearly states that 100% satisfaction and fit guarentee but dont want to adhere to their own policy. No clue what's going on. I am going to open a dispute with my credit card company to see if they will respond. I will edit this if they fix their mistake. Edit: didn't do anything usefully, sent a replacement in exactly the same color when I've made it clear. I will never advise anyone using this company
I finally got my mats today. Quality is sub-par. Rear mats don't even fit properly at all, not even close. Not to mention they took 2 months to arrive and got no updates on arrival until I asked. Ordered Luxus and they fit perfectly, have more tabs to keep them in place and far better quality. Did I mention they FIT LIKE A GLOVE. Ultra is clueless.
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 51% are 1–2★.
The seat covers do not fit. I would not purchase again
Ordered seat covers and mats, nothing arrived the tracking said "Invalid address" now they cant find the products and claim they were shipped back to the company, and have stopped returning my emails. I asked that my products be delivered to me or my purchase be reimbursed, and have received no response. Now they have my money and the products. Do not order from these people they are scammers 0
Ordered car mats and seat covers, was charged $418, never received order, lost the tracking email. Called several times and gave them my email info and telephone number, was promised a email back to forward info about the charges to my account but never received an email back from them. Now I will have to recover the $$ thru my banks fraud department
I am completely satisfied with my purchase of car seat covers. They are just as described. The quality is unmatched by anything else I've found anywhere else. On one occasion I spoke to customer service about my purchase & they are wonderful. They are quick to respond & honestly, they went above & beyond to make sure I was completely happy. I will order again. Note that shipping does take a bit longer than some others but it's worth it. FedEx delivered my package & I appreciate the fact I can rest assure they are doing a professional job compared to other delivery companies. "Ultra Car Mats" are a dependable company in all areas. You'll be happy you shop with them.
Great product!!! Awesome customer service. I own a auto repair shop on Long island and I will be recommending these seatcovers to my customers as an upgrade! Love them.
For being made right when I order , it came relatively fast. The fitment was good. They are not weather tech/guard mats so don’t expect them to be but they definitely keep your carpet protected. Only drawback is the wrinkles in material for overall look. But great product does the trick
I received my custom made mats for my new car but the rear ones did not fit properly. I emailed my issue on a Sunday & within an hour I had an email back asking me to send some pictures of the mats that did not fit. I sent over the pictures & I received an apologetic email which also told me that I would be getting a replacement set of mats & that they would be their priority to get them to me as soon as they could. I now have my new mats which fit perfectly. I am very happy with the service & quality from ultra mats & would highly recommend them to anyone. Martin.
Website looked good and they have clearly curated their reviews but they do not disclose these products come from China and are definitely not "3d scanned" or "tailor made to order" as the website suggests. I ordered a full set of seat covers for a BMW i3 which has odd shaped seats, I was sent a dispatch notification the next day, so these were clearly NOT tailor made for each vehicle. I emailed UltraCarMats querying this and got no response. Shipping took about a week and I received a generic set of covers which I assume they just allocate a small/medium/large set based on what car you put on your order. The quality seems decent enough and they look ok from afar, but up close the fit isn't great and you can tell they're just a one-size-fits-all design. I only wanted covers to stop my kids getting their dirty shoes all over my seats, but for £200+ I kind of expected something actually tailored to my car. I'm probably going to keep them as I expect getting a refund from this company will be near impossible.
They are asking me to review the seat covers and floor mats and I haven’t even received them. I have been scammed of around $400.00 . I will be making a police report and calling better business bureau. Very disappointed.☹️
Seat covers are not custom fit to your vehicle they are generic at best, had I known this was a Chinese company I would not have ordered. Top of the seat cover has a zipper that you're supposed to leave open in order to use your headrest, That's unacceptable. I cannot say enough how poorly these are designed and made. We do not stand behind their product.
Really pleased with my new seat covers specially made for my vw idbuzz cargo, fit is perfect easy to fit and honestly it looks like ive splashed out on very expensive new seats.
Fit is ok, but not precise. Does not use manufacturer floor mat fixings, so don't stay properly in place. Biggest problem is that the quality isn't great, so not good value, and don't look like they'll last very long. Won't buy again.
Hi i was so pleased with my car seat covers excellent quality they fit perfectly delivery was excellent As well that's y i gave it 5 star's Would have given it more if there was more star's great company i hope they keep it up would definitely bye again
Ultra Car Mats, Just want to say a massive thank you to Ultra Car Mats. I received my MG mats for my car, and let me just say, the quality is very good. Absolutely love them. I would highly recommend them and will be spreading the word to family and friends.
Ultra Car Mats is a retailer specializing in custom-fitted car mats and seat covers designed to enhance both the comfort and style of vehicles. The company utilizes advanced 3D scanning technology to ensure that each car floor mat is tailored to provide the best possible fit for a variety of car models. Their product range includes not only car mats but also seat covers and trunk mats, all crafted from premium leather and high-quality materials. Targeted towards car owners seeking to upgrade their vehicle's interior, Ultra Car Mats offers a selection of options in different colors and styles. The company is committed to customer satisfaction, providing free worldwide shipping and easy replacements for any order issues. With a focus on quality and fit, Ultra Car Mats aims to meet the needs of consumers looking for durable and stylish automotive accessories.
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