Horrible nothing like advertised
Horrible, quility, don't fit, honestly worst decision made ever,

Ultra Car Mats is a retailer specializing in custom-fitted car mats and seat covers designed to enhance both the comfort and style of vehicles. The company utilizes advanced 3D scanning technology to ensure that each car floor mat is tailored to provide the best possible fit for a variety of car models. Their product range includes not only car mats but also seat covers and trunk mats, all crafted from premium leather and high-quality materials. Targeted towards car owners seeking to upgrade their vehicle's interior, Ultra Car Mats offers a selection of options in different colors and styles. The company is committed to customer satisfaction, providing free worldwide shipping and easy replacements for any order issues. With a focus on quality and fit, Ultra Car Mats aims to meet the needs of consumers looking for durable and stylish automotive accessories.
Ultra Car Mats receives mixed feedback from customers, with a notable divide in experiences. Many reviewers appreciate the quality and aesthetic appeal of the mats and seat covers, highlighting their ability to enhance vehicle interiors and fit snugly.
Positive comments often mention excellent customer service, with quick refunds for incompatible products. However, a significant number of consumers express dissatisfaction, citing issues with product fit, quality, and delivery delays. Complaints include receiving incorrect orders, poorly fitting seat covers, and a lack of effective customer support. Overall, while some customers are pleased with their purchases, the prevalence of negative experiences regarding product quality and service leads to a generally unfavorable sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 335 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 28 |
| Sep 24 | 2.5 | 12 |
| Oct 24 | 2.2 | 13 |
| Nov 24 | 2.2 | 12 |
| Dec 24 | 1.5 | 24 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.1 | 19 |
| Mar 25 | 2.8 | 13 |
| Apr 25 | 4.3 | 44 |
| May 25 | 4.0 | 39 |
| Jun 25 | 4.2 | 27 |
| Jul 25 | 3.2 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Great customer service”
“Its been over a week now and I have still not received any return details or refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +82% | 335 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Ultra Car Mats is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.9).
335 reviews of Ultra Car Mats. Filter by what matters to you.
Horrible, quility, don't fit, honestly worst decision made ever,
If I could give zero stars I would. Paid and never got the mats and despite emails none were answered. Checked the tracking number my stuff never left the sh.those mainland seller. Crooks. 324 bucks done the shitter
Received damaged packages. Ended up refusing packages and sent back to supplier address with usps received receipt of delivery. Correspondence with company is a waste of time. Repeated emails with no response. I want my money back! I have no desire for replacement mats. This company sucks and doesn’t have satisfactory customer support. This company has my money and the returned goods. Appears I have been robbed. Crooks! Thieves!
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 51% are 1–2★.
Avoid. Sent floor mats that did not look anything like the photos on their site. Considering that this product has a significant aesthetic element, this is a big issue. I contacted them and normally they would reply within a day but now they do not reply since I have raised this with them. On their website they have a refund policy however if they don't reply to you how are you supposed to get a refund. I bought with via AMEX and have opened a dispute with them that way. I would not purchase from them as they do not respond or provide a product that looks like what is on their website.
I highly recommended Ultra car mats for a remarkable car mat shoping experience!
I should have checked the reviews! They are AWFUL fake mats! Cheap and flimsy also do not fit. £200 and they are worth £10! No refund. As from china 🇨🇳 can’t get a response and no refund. FAKE company. BEWARE!
Took over 4 weeks to deliver, tried to contact but no reply. When they were delivered the packaging was pathetic and the mats were totally crushed and creased. When we tried to fit the mats and boot liner it was obvious straight away they were totally wrong. Boot liner a foot too small and the rest clearly didn’t fit. I contacted them and when they finally answered they asked for evidence they didn’t fit. Took photos and they admitted a few days later they were wrong and said we could have a refund but had to send back first and would send a link with returns label- that never happened so luckily I paid with PayPal. Opened a case with PayPal and sent all evidence and they never even responded to PayPal so the case was closed on my side so full refund. Just got a full set of poor quality car mats that don’t fit!
Do not fit and try to get a refund email 4 days straight with no response from them
Picture looks better than product Looks cheap and not worth it
Ordered a set of car mats, they eventually came but were worse than useless, they did not fit obviously made for a different car, they are ignoring my emails, I wished I had used PayPal then at least I could have recovered my money, stay away from this cowboy outfit and source your car mats with a reputable company!
I ordered car mats for my VW Passat and I after one month I receive the wrong items. I complain to customer services. They were in communication till the time was nearly finished and I raised my issue to pay Paul . Luckily I paid with PayPal and I’ve got a refund after the deadline, as they have not communicated. Very disappointed for wasting my time and money which I received back, thanks to pay Paul should have gone to diamond car mats as I have used them before in the past
DO NOT WASTE YOUR TIME AND MONEY WITH THIS COMPANY.Ordered in November 2022 never received or heard anything since, opened a case with PayPal received full refund today through PayPal. Once again avoid this company at all costs. The company is Chinese based not British
Brand suggest their in the UK - there not its a Chinese business. 3 weeks to deliver mats arrived wrong size and take 48 hours to reply keep dissapearing. Paypal case opened for refund. Awful customer service and a cowboy firm avoid at all costs 4.9 review rating on their website - where are these reviews brands a shambles and liars.
Custom made car mats for nearly 120£. Poor quality , did not last long. In 4 months I had a hole in the mat at the driver's side. Contacted the seller. No response. I tried to leave review on the website ultracarmats.com but some technical issue did not allow me to leave a review. No customer service. Beware and keep away from this company and their products. They are only good on arrival but after 3-4 months (depending on how much you drive) the mat will be worn out. I bought a cheap set of mats for about 20£ which will last me forever.
Ultra Car Mats is a retailer specializing in custom-fitted car mats and seat covers designed to enhance both the comfort and style of vehicles. The company utilizes advanced 3D scanning technology to ensure that each car floor mat is tailored to provide the best possible fit for a variety of car models. Their product range includes not only car mats but also seat covers and trunk mats, all crafted from premium leather and high-quality materials. Targeted towards car owners seeking to upgrade their vehicle's interior, Ultra Car Mats offers a selection of options in different colors and styles. The company is committed to customer satisfaction, providing free worldwide shipping and easy replacements for any order issues. With a focus on quality and fit, Ultra Car Mats aims to meet the needs of consumers looking for durable and stylish automotive accessories.
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