Ultra Car Mats is a retailer specializing in custom-fitted car mats and seat covers designed to enhance both the comfort and style of vehicles. The company utilizes advanced 3D scanning technology to ensure that each car floor mat is tailored to provide the best possible fit for a variety of car models. Their product range includes not only car mats but also seat covers and trunk mats, all crafted from premium leather and high-quality materials. Targeted towards car owners seeking to upgrade their vehicle's interior, Ultra Car Mats offers a selection of options in different colors and styles. The company is committed to customer satisfaction, providing free worldwide shipping and easy replacements for any order issues. With a focus on quality and fit, Ultra Car Mats aims to meet the needs of consumers looking for durable and stylish automotive accessories.
Ultra Car Mats receives mixed feedback from customers, with a notable divide in experiences. Many reviewers appreciate the quality and aesthetic appeal of the mats and seat covers, highlighting their ability to enhance vehicle interiors and fit snugly.
Positive comments often mention excellent customer service, with quick refunds for incompatible products. However, a significant number of consumers express dissatisfaction, citing issues with product fit, quality, and delivery delays. Complaints include receiving incorrect orders, poorly fitting seat covers, and a lack of effective customer support. Overall, while some customers are pleased with their purchases, the prevalence of negative experiences regarding product quality and service leads to a generally unfavorable sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 335 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 28 |
| Sep 24 | 2.5 | 12 |
| Oct 24 | 2.2 | 13 |
| Nov 24 | 2.2 | 12 |
| Dec 24 | 1.5 | 24 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.1 | 19 |
| Mar 25 | 2.8 | 13 |
| Apr 25 | 4.3 | 44 |
| May 25 | 4.0 | 39 |
| Jun 25 | 4.2 | 27 |
| Jul 25 | 3.2 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Great customer service”
“Its been over a week now and I have still not received any return details or refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +82% | 335 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Ultra Car Mats is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.9).
335 reviews of Ultra Car Mats. Filter by what matters to you.
The black and gray covers fit my seats perfectly. Customer service helped me confirm compatibility before ordering. Been using them for daily commutes and they still look brand new after two months.
Best car accessory purchase I've made. The green and black covers fit perfectly and look so much better than expected. Customer service was excellent when I needed to exchange a set for a different color.
After buying some seat covers which I was very pleased with i decided to get some floor mats. There is no way that they were custom made after alot of mucking about it got them to sort off fit Basically I think that they are a waste off money and wish I'd gone elsewhere
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 51% are 1–2★.
The Website said it could cater for VW Beetles, took my money, then mssaged to get photos of my car seats, then said they couldn't make back seat covers to cater for 2 seats! Rubbish company!
Ordered car mats for 2022 Nissan qashqai. When they arrived was very pleased with them and looked great. Fitted them into car and they didn’t fit right. Contacted them and got a swift response back agreeing with the photos that they were the wrong templates used. They said they would rectify this as soon as possible. New mats arrived again top quality products. Fitted and they are really good. Defo transform the look in the car. Can’t really fault the team with fixing this problem so many thanks again
Don't buy anything from them. I paid 158£ for my car mats as a vito, but they supplied fake mats, like just on part, which never fitted on the vehicle. I paid for the driver and passenger sides but never received. They said on the website the mats are for your vehicle, but they just lie. My suggestion is not to buy anything from them.
I ordered front seat covers for a 2017 RAM. It was certainly easy to order. The product arrived faster than expected, is stunning and not a cheap flimsy leather. However, they did not fit properly. They buckled and puckered everywhere. I went back to the website, read the instructions on how to get a refund and a return label. I took the photos they wanted, emailed them on 2.25.25. I followed up with another email on 02.26.25. They replied on 02.27.25 that I would hear from the refund department within next few days. 03.03.25 I emailed as it had been 4 days and by then I had read all the reviews here and was worried. 200.00 is a lot of money to be out. I heard nothing. 03.05.25 I emailed again and they replied the same day that the refund had been initiated and I should see it within 2-3 working days and I did not need to return the seat covers just discard them. 03.07.25 the refund was in my account. It took perseverance on my part and even though their replies where very slow, they did do the right thing and refund the money.
I was so excited to recieve my custom mats and boot liner, sadly, on arrival they did not fit correctly. Their website stated if there were any fitting issues they would rectify it. They did not rectify it. They sent an email saying they would, but then I never heard from them again. They do not offer custom anything. They ship random sized mats and boot liners, say they will fix it the proceed to ignore emails. Pretty sure they even blocked me on Facebook so I could not leave a review there. They are not a genuine Australian company. They are a shady drop shipping company with unethical buisness practices. Disappointed to say the least.
Ultra customer service plus plus! I had to return my custom car seats as I sold the vehicle during the shipping time of the seat covers arriving. I requested a refund right at 30 days. No questions asked and Ultra refunded my account the full cost of the seat covers. I was sad to not be able to use the seat covers as they were a very high quality. Thank you Ultra for putting the customer first.
Totally not worth the money. Creased, badly made, bits of material hanging off. hard to fit, not leather. Going straight back. Total rip off
Initially I had trouble with installation but after watching the installation video several times, I found the process to put the seat covers in very simple. They fix well and look great !!
Very disappointing! These seat covers are ment to fit your car perfectly, they don't. The front are much better than the rear overall but still don't fit properly. They are awkward to install. With poor instructions (that don't come with the seat covers).
I ordered the car mats for a car I just bought. The workmanship is superb, and they fit like they had been there forever, they slid right into place, and looked perfectly in tune with my interior. I would definitely buy these again.
The car mats are nothing but a disappointment. They are wrinkled from the folding during packaging to the extent where I will not use them. I tried to get the wrinkles out by steam and iron but the backing material (possibly a pu foam) wrinkles are that deep they are impossible to remove. Complete scam and misleading imagery. The fit is ordinary and would not recommend anyone purchasing
The mats I ordered for my Subaru Crosstrek fit perfectly, and the quality is excellent. They’re easy to clean and have held up well through all kinds of weather.
I ordered seat covers from this company after weeks they arrived but wrapped in plastic one seat cover has a 25 mm cut in in I have repeatedly emailed them but I have had no reply I am very frustrated due to their lack of communication I do not know what to do now as they have not responded I paid through pay pal so I will start a case with them now
Ultra Car Mats is a retailer specializing in custom-fitted car mats and seat covers designed to enhance both the comfort and style of vehicles. The company utilizes advanced 3D scanning technology to ensure that each car floor mat is tailored to provide the best possible fit for a variety of car models. Their product range includes not only car mats but also seat covers and trunk mats, all crafted from premium leather and high-quality materials. Targeted towards car owners seeking to upgrade their vehicle's interior, Ultra Car Mats offers a selection of options in different colors and styles. The company is committed to customer satisfaction, providing free worldwide shipping and easy replacements for any order issues. With a focus on quality and fit, Ultra Car Mats aims to meet the needs of consumers looking for durable and stylish automotive accessories.
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